Effective Date: 1/14/2025
At The Forge, we strive to provide our members with the best possible experience. This Refund Policy outlines the conditions under which refunds may be granted. By using our services, you agree to this Refund Policy.
All subscription fees for The Forge are non-refundable. Once a payment has been processed, it is final.Refunds will only be considered under exceptional circumstances, as outlined below.
Refunds may be issued at our sole discretion in the following situations:
Technical Issues: If a technical issue on our end prevents you from accessing the services for an extended period.
Unauthorized Charges: If you believe your account has been charged in error or without your authorization.
Duplicate Payments: If duplicate charges are made due to a system error.
To request a refund, please contact us at
with the following details:
Your full name.
Email address associated with your account.
A detailed description of the issue.
Any relevant supporting documents (e.g., payment confirmation).
We aim to respond to all refund requests within 7 business days.
Approved refunds will be processed within 10 business days of approval.Refunds will be issued to the original payment method used during the transaction.We are not responsible for delays caused by your bank or payment processor.
Refunds will not be issued for:
Change of mind after purchase.
Dissatisfaction with the results of our services, as fitness progress varies by individual effort and circumstances.
Failure to use the services during the subscription period.
You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing cycle, and no prorated refunds will be provided for unused time.
If you have questions or concerns about this Refund Policy, please contact us at:
Email:
By subscribing to The Forge, you acknowledge that you have read and agree to this Refund Policy.